Principal product designer · Cambridge, MA
I solve the hard product questions, then build the answer.
I’m a product designer based in Cambridge, MA. Over 15 years, I’ve designed enterprise software, consumer apps, and products of my own. I work from research through detailed visual and interaction design, and use code and AI tools to build and test the work.
Experience
Designing and leading complex digital products
Conversion
Sales conversion increase at Gabi in six months
Design and code
Building and testing ideas with coding agents
Product systems
A shared design system at Clarify Health
Selected work
Six products across AI, legal automation, healthcare analytics, enterprise platforms, growth, and insurance.
Selected projects from research through release.
Designing and building LaunchChair
I designed and built a tool that keeps product research, decisions, and requirements together for coding agents.
Signal
100+ early users · Roughly 10 completed user products
Scope
Product design · Research · Coding agents
Signal
100+ early users · Roughly 10 completed user products
Shipping four new solutions and redesigning PatternBuilder
I designed and shipped four new solutions and redesigned the full PatternBuilder experience, from the builder to running an automation.
Signal
Two years of QoQ ARR growth · Higher NPS and SUS · At-risk accounts retained
Scope
Enterprise SaaS · Legal automation · AI
Signal
Two years of QoQ ARR growth · Higher NPS and SUS · At-risk accounts retained
Helping Gabi shoppers save a quote and return later
I separated account creation from purchasing and designed a dashboard for policies, quotes, and coverage.
Signal
18% sales conversion increase in six months · NPS increased
Scope
Customer research · Funnel design · Experimentation
Signal
18% sales conversion increase in six months · NPS increased
Designing Disease Maps and a shared design system
I researched clinical trial workflows, designed Disease Maps and its cohort builder, and unified eight products around one system.
Signal
Two designers supporting eight products · Less repeated design and QA
Scope
Clinical trial research · Product design · Design systems
Signal
Two designers supporting eight products · Less repeated design and QA
Making Skael’s automations easier to troubleshoot
I redesigned status, troubleshooting, and onboarding across three products while building the UX team behind them.
Signal
NPS increased across three products · UX team built
Scope
Automation · Product systems · UX leadership
Signal
NPS increased across three products · UX team built
Designing Metromile around everyday driving
Customer research led to trip history, driving insights, parking support, and a simpler quote flow.
Signal
Trip history · Driving insights · Street-parking support
Scope
Mobile research · Engagement · Acquisition
Signal
Trip history · Driving insights · Street-parking support
Personal products
I designed, built, and marketed all three products, and I manage their ongoing distribution.
How I work
I stay involved from research through the finished interface.
I like being involved throughout a project: talking with customers, organizing the experience, testing ideas, and refining the interface. Typography, composition, and interaction details matter to me just as much as whether the product solves the right problem.
01
Product strategy & research
I use customer interviews, competitive research, and usability testing to help a team decide what to build and how to measure whether it helps.
02
Visual craft & systems
I work on information architecture, user journeys, typography, and interaction design. I also build shared systems for controls, charts, and states so a product feels consistent and remains accessible.
03
AI workflows & engineering
I use coding agents, Figma and Storybook MCPs, and CLI tools to build and test ideas. I also write production code and review what agents produce, including the interface details.
04
Team practice
I’ve built design teams, hired designers, and led critique. I work closely with product and engineering, explain the reasoning behind a design, and stay involved as it is implemented.
Connected product development
My process
Research helps me choose what to focus on. Prototypes and testing show what needs to change. After release, I use customer feedback and product data to plan the next improvements.
Operating principles
01
Learn how people work
I talk with customers, look at the tools they use, and work with the team to decide which problem we should tackle.
02
Test a specific question
Sometimes a flow sketch is enough. Other questions need an interactive prototype or working code. I choose the approach that helps us learn what we need to know.
03
Stay involved through implementation
I work with engineers on behavior, edge cases, and the visual details. Shared patterns and design reviews help us keep the experience consistent as it grows.
Experience
A career across product strategy, design, and shipped software.
Contract work and personal products
Boston biotech · LaunchChair · BuildHop · FreeScan
Current
NetDocuments
Principal Product Designer
2023 - 2026
Skael
Head of UX
2021 - 2022
Clarify Health
Lead Product Designer
2019 - 2020
Gabi
Director of Product Design
2018 - 2019
Shift
Senior Product Designer
2017 - 2018
Metromile
Senior Product Designer
2014 - 2015
Zinio
Lead Product Designer
2013 - 2014
Appsurdity / RenRen
Lead Product Designer · Freelance
2012 - 2017
Where I do my best work
I enjoy working with teams that want a designer involved from the early questions through the finished interface. I’m comfortable helping set the direction and doing the detailed work to get it built.